Service & Support Teams

Improve call center outcomes with real-time insights. Give agents the ability to improve the customer experience at the point of friction and beyond, with Quantum Metric’s real-time session replay and analytics.

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How do service & support teams use Quantum Metric?


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Alaska Airlines improves call center and helpdesk efficiency

Alaska Airlines agents play back customers’ sessions during calls, escalate issues to helpdesk with real-time analytics, and reduce the engineering team’s mean time to resolve (MTTR).

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eBook: Improve Digital Self-Service and Reduce Call Center Costs

Discover five processes that digital and service leaders can put in place today to drive digital adoption, reduce call costs, and improve organizational efficiencies.

Download the eBook

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