Insurance

Multiple legacy systems, agent silos, and data overload slow down digital product teams. Yet today’s digital insurance leaders are being asked to do more with less. Whether your goals are loyalty, growth, retention or both–your customers and agents deserve a better digital experience.

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Quantum Metric helps insurance companies

Acquire new customers

Rapidly identify and prioritize customer friction in your acquisition or upsell funnels

Increase digital self-service

Optimize self-service journeys so customers accomplish what they came to do

Improve call center outcomes

Deflect calls, rescue struggling customers, and diagnose issues faster when customers do call

Identify & remove digital friction in banking and insurance experiences

Digital transformation is top-of-mind for many banks and insurance companies, yet many are still struggling with simple “blocking and tackling” in digital CX. In this visual eBook, we share 9 ways Quantum Metric customers are making exponential gains with low-hanging fruit.

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Use Quantum Metric to answer business questions such as

Digital
  • What is causing customers to fall out of our new applications flow and how much is it costing our business in new accounts?
  • Is our log-in, payment, or claim flow optimized for funnel completion?
Technical
  • Where is page performance impeding important self-service task completion?
  • What exactly did the customer experience when this technical error occurred? Did it impact conversion?
CX
  • What user friction caused this customer to call in?
  • How many other customers were impacted by the same issue described in this survey response and how much did it impact our business?

 

The post-Covid mobile shift

This eBook highlights data on the mobile shift since the start of the pandemic, as well as real company scenarios to help you adapt and thrive.

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We support your critical business initiatives

Reduce Call Center Costs

Optimize self-service flows faster and engage struggling customers in real time.

Native App Optimization

Need better mobile analytics and session replay? Capture 100% of app traffic, securely and with low overhead.

Replatforming

Ensure the success of major site or app launches with deep and real-time insights before and after the switch.

Learn how we work with top insurance providers

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