Customer Experience Teams

Customer experience is your competitive advantage. Enable your organization to succeed by employing a customer-centric culture and innovating ahead of customer expectations.

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The rise of the silent majority

Direct feedback channels are dwindling. Expand your scope of signals to truly understand your customers. Through Quantum Metric’s unique behavioral data set, you can surface and quantify frustration even if your customer never says a thing. Capture sentiment and behavior for all of your customers.

Empower the voice of the customer

We partner with leading VoC and survey platforms to understand the ‘why’ behind the ‘what.’ From any piece of survey feedback, watch the session replay, and identify a point of struggle or error. Once identified, quantify that error against your entire population with our ‘see more like this’ quantification. 

Quantum Metric brings us guest empathy and insight into the development process. It ensures we make good products, good decisions, and good investments.

-Troy Kaser | Managing Director e-Commerce, Alaska Airlines

Proactive at scale

Leverage Quantum Metric’s real-time behavioral indicators to turn a potentially negative experience into an experience that improves customer LTV. By integrating with customer feedback, customer data platforms, and A/B/n testing tools, you can personalize your customer’s experience in real-time. 

Quantum Metric isn't just a session replay solution, its all the other data and analytics that's led to a seismic shift in how we approach customer experience feedback.

-Jason Lewkowicz | Manager of VoC, International Hotel Group

How do customer experience leaders use Quantum Metric?


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Customer Experience teams use Quantum Metric to answer these business questions:


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